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Important Bits

Shipping Information

We are a disabled led collection of artists and aim to post all items within 5 days of the order being placed. However, our bodies do have a habit of conspiring against us, so we appreciate your patience if it takes a little longer. We will inform you if there is any dely.

Shipping is conducted through the Royal Mail and subject to their current timescales. We are sorry but we do not currently post internationally.

If you need any assistance, please do get in touch and we will do our best to help. Your kindness is appreciated.

Returns & Refunds

You can receive a refund on your purchase if you let us know within 14 days of receipt that you wish to return it. Please wait for a confirmation email before sending your item back in its original packaging and condition with proof of purchase using a tracked delivery method.

On receipt, a refund will be made to you within 14 days.

Commissioned & digital items are non-refundable.

If the product is damaged in any way, or you have initiated the return after 14 calendar days of receipt, you will not be eligible for a refund.

Faulty items will be refunded or replacement offered if returned within 30 days of purchase. Any faulty digital items will be replaced.

You will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Use of Resources

By purchasing Rewilding the Artist resources (free or paid for, digital or physical), you agree to respect the resource and the owner’s copyright.

 

Resources must not be copied or reproduced without the written agreement from the copyright owner and Rewilding the Artist.

 

No resource may be distributed or monetised by the purchaser.

Privacy Policy

Type of Information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Collecting Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

If you choose to subscribe to our newsletter, we will use the email address that you provide to send this to you.

 

Why we collect this information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  5. To comply with any applicable laws and regulations.

 

How we store your information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?


It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. 

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Withdrawal of consent, questions, and our contact information

 

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to email us at rewildingtheartist@gmail.com

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